About Automatic Invoice Payments (Autopay)
To facilitate timely payments of fees and costs, and to reduce trust deposit amounts, the Firm offers clients the option to authorize the Firm to automatically pay their invoices (“Autopay”) their invoices using the payment method of the client’s choice (i.e., a credit card, debit card, or bank account). This helps clients avoid late payments. Because autopay authorization helps us ensure invoices are paid on-time, clients that enroll in autopay often qualify for a reduced trust deposit or a fixed courtesy credit.
How it works
Our firm will issue an invoice at the beginning of each month. When a client has enrolled in autopay, the client has 10 days after the invoice is issued to review it and ask any questions or contest specific charges. Objections to any charges must be made in writing. If no objection is made during that period, the firm will Autopay the entire invoice using the payment method will be processed 10 days after an invoice is issued, or upon receipt of approval from the client (whichever comes first).
Each automatic payment will cover the full invoice amount. Where an invoice includes both attorney fees and costs, the automatic payment will cover both.
How disputes are handled.
If a client disputes an auto-charged amount, the client will first notify the firm before seeking redress from card issuer. If the firm and the client agree on how to resolve the dispute, the firm will take action based on the agreed resolution.
In the event of an error by the firm, the client should notify the firm in writing as soon as possible. The firm will take reasonable steps to promptly correct the error. If a refund is issued because of an error by the firm, there is no refund fee.
If a refund is issued and the refund is not the result of an error by the firm, the firm may apply a $15.00 refund request processing fee to cover the administrative costs by reducing the refund by the amount of the refund request processing fee. The fee is applied to each refund that issued, regardless of the total amount of the refund.
Automatic reversals by a credit card company are strongly discouraged. Our firm treats charge-backs or automatic reversals initiated by a credit card company as a non-payment event. While clients have the right to initiate a charge reversal, a client's use of a reversal without agreement from the firm may result in the immediate termination of the attorney-client relationship when allowed by law or applicable ethics rules. Withdrawal due to a reversed payment will make a client permanently ineligible to rehire the firm.
How to enroll or un-enroll
Clients enroll in autopay by providing the firm with their credit card information to retain on file. Credit card information submitted as part of a normal monthly payment is not saved by the firm; rather, credit information must be provided to the firm using a specific process. This helps keep your payment information secure.
By authorizing auto-charging, the client grants the firm permission to store information with the firm’s third-party payment processor and agrees to this policy, which may by changed or updated with prior notice to the client. The firm cannot see the the fully credit card information you enter; we only see certain information necessary to help us identify the credit card you are using.
Clients can un-enroll from Autopay by contacting the firm in writing and requesting to stop automatic payments. Where permitted by law, a client may be required to to repay any credits used or increase their trust deposit to the normal amount required before they are un-enrolled.